Engaging in improving customer experience has always been important for Twister. As part of this commitment we continuously care of our customers integrity and control over personal data. This is a description of how Twister handles data privacy and what we do to fulfill our obligation towards you and towards our Partners.
Twister shields and protects your integrity and your personal information and we always strive to be transparent regarding how we handle your personal data. It is also important to us to handle it lawfully and in a fair way. Therefore, Twister does not collect and use more personal data than needed to be able to fulfill your demands and expectations. We only transfer relevant data within the Twister Group or to our trusted service partners in order for them to perform their tasks, for example for delivery we transfer data to our transport provider company and for payment we transfer data to our payment provider.
In addition to the General Data Protection Regulation (GDPR) being enforced as of 25 May 2018 and other relevant laws and regulations, Twister respects the local legislation regarding personal data and only collects information in order to cater to customer and partner needs.
In this document we describe step by step how, where, what and why we collect and use your personal data and how we protect your rights.
WHAT IS GDPR?
The GDPR is a complex piece of law which applies to all organizations everywhere in the world if they process data which could identify a living EU citizen. GDPR has been in force since May 2016 and, after a two-year grace period, it is being fully enforced from 25 May 2018.
The GDPR contains the following rights for EU individuals in respect of their personal data:
the right to be informed;
the right of access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to data portability;
the right to object; and
the right not to be subject to automated decision-making including profiling.
WHAT DOES GDPR MEAN FOR TWISTER?
Everyone using EU personal data in their daily role is affected. This means that Twister across the globe has updated databases, spreadsheets, digital and hard copy and will continuously maintain records of the processing activities. We ensure that:
data is up to date, and accurate according to our routines;
- there is a legal basis for processing and that the processing is properly recorded;
- data being held is not excessive, and not being used for other purposes than that for which originally gathered;
we know who the data is being shared with and it is not being shared with third parties who are not authorized; and
data is not held for longer than necessary.
SOME IMPORTANT PRINCIPLES IN SHORT
We will do our best to protect your integrity by:
Being transparent in informing you how we collect and use personal data.
Only collect the data needed to process and fulfill our services.
Only collect data that is to your benefit, for improving our performance or providing services.
Only provide information to affiliated companies, partners or service provider in order to enable them to fulfil their obligations to you and us.
Only keep data to perform our obligations and offer our services.
Upon your request provide information of what personal data that we hold and handle and on what ground.
You have the right to:
Request that we provide all your personal data that we handle once a year, free of charge.
Request that we correct your personal data.
Request that we limit our use of your personal data.
To the extent permitted by law request that we delete your personal data.
Request that we provide your personal data in machine-readable form, so called “Data portability” in cases where there is a legal basis to do so.
Personal data controller for Twister Group is Twister Cleaning Technology AB.
Depending on the data protection law of your country, you may have a legal right to obtain access to Personal Information we maintain about you. In addition, if you believe the Personal Information is inaccurate, you may have the legal right to request that we correct or amend the information. To make these requests, or to object to our processing of your Personal Information or withdraw consent to such processing (rights provided by the laws of certain countries), you may contact us as described in the “Contact us” section.
If you want to report any unlawful handling of your data by our organization, you have to right to do so by contacting the Swedish Data Inspection Authority: https://www.datainspektionen.se/in-english/
Twister Cleaning Technology AB Global HQ
SE-614 92 Soderkoping
Phone: +46 (0)121-26 12 00
You can contact us by filling out our web contact form here.
TWISTER’S POLICY FOR HANDLING OF PERSONAL DATA
GENERAL TERMS OF COLLECTION OF DATA AND NOTICES
We do not collect any data that isn’t necessary for us to fulfil our services to you as a customer or partner.
STORING OF DATA
TRANSFER OF DATA
We do transfer data to companies within Twister Group when needed for the purpose of fulfilling contracts. We also transfer data to our partners and service providers to provide high quality services. In no other cases do we transfer your personal data to any third party.
PROTECTION OF DATA
Twister limits the use of personal data by not using technologies that are intrusive or capture data other than needed to enable Twister or its partners to deliver Twister products and services. Privacy is a default working method at Twister and all settings aim to be opt-in instead of opt-out. We only collect personal data when products or services are ordered, or when a customer request us to provide support or information.
When visiting twisterpad.com and twistersavings.com through https, you provide personal information in conjunction with a transaction called secure pages (encrypted transfer of information). Such a certificate guarantees that you are communicating with our web sites, twisterpad.com and twistersavings.com and that the transfer of information is encrypted. Most web browsers used by your devices use symbols to show if you are visiting a secure or non-secure web page. Learn more about this on: https://en.wikipedia.org/wiki/HTTPS
TWISTER’S POLICY FOR HANDLING OF PERSONAL DATA AT OUR HOMEPAGE, WEB APPLICATION AND FOR NEWSLETTERS
Twister cares about and protects your integrity and personal privacy. We do our best to fulfill your expectations and perform in accordance with the agreement that we have with you to sell and deliver our products and to support you and share information with you. It is important to us that you understand how we handle your personal data when you visit our site, this is a description step by step what happens when you decide to interact with us, whether it is through requesting information, when you ask for help or when you sign up for a newsletter.
ANALYSIS OF ACTIVITIES ON THE WEB/COOKIES
We use first party cookies to present the website correctly on your device and to collect web statistics with Google Analytics in order to be able to improve the customer experience (all data is anonymous). We also use third-party cookies to store and to send a calculation report should you chose to opt in for a full PDF report from our web application at twistersavings.com. If you do not make an active opt in for the full report from the Twister Savings Calculator, no data is saved from your session.
WHAT DO COOKIES DO?
Without cookies, a website is like a goldfish that loses its memory every time you visit a new page. Once you visit a new page, it doesn’t remember who you are.
This can be both a good and a bad thing. Without any memory, a website can’t do a lot of things. It can’t let you log in, because it forgets who you are. Or, as in our case, it can’t let you calculate anything, because it forgets your data. And it can’t send you a calculation report, because it does not remember where to send it.
Cookies aren’t automatically good or bad, but it’s worth understanding what you can do about them.
HOW CAN I DISABLE COOKIES?
You can modify your browser to turn off cookies. This is very easy to do. Please note: if you disable cookies, we will not be able to provide some of our services to you.
- Open Firefox.
- At the top of the Firefox window, click on the ‘Firefox’ button and then select ‘Options’.
- Select the ‘Privacy’ panel.
- Set ‘Firefox will:’ to ‘Use custom settings for history’. Uncheck ‘Accept cookies from sites’ to disable cookies.
- Click ‘OK’ to close the Options window.
- Open Internet Explorer.
- Click the ‘Tools’ button, and then click ‘Internet Options’.
- Click the ‘Privacy’ tab, and then, under ‘Settings’ move the slider to the top to block all cookies, and then click ‘OK’.
- Open Google Chrome.
- Click on the tool icon.
- Select Settings’.
- Near the bottom of the page, click ‘Show advanced settings’.
- In the ‘Privacy’ section, click ‘Content settings’.
- To disable cookies, select ‘Block sites from setting any data’.
- Open Safari.
- Choose ‘Preferences’ in the toolbar and then click ‘Privacy’ (You can find the tool bar which looks like a gearwheel, above and on the right in the Safari window.)
- In the ‘Block cookies’ section, you can specify if and when Safari should accept cookies from websites To see an explanation of the options, click the Help button (question mark)
- If you want to see which websites store cookies on your computer, click Details.
By visiting www.youronlinechoices.eu you have the possibility to remove certain cookies individually.
When you contact us via our web form on our website, we collect and save the information you forward to us in order for us to help you with the question or issue you have or to provide requested services (such as providing a newsletter). The data you provide us with can be information such as; contact details like name, phone number, email address and type of business, order or delivery details that we need to support you. Unless necessary to fulfill requested services to you, this data will never be kept for more than one year.
We do not transfer this information outside our organization unless your query relates to delivery of a service provided by an external part, delivery or payment where we might need to consult our partners so that they can help to solve your problem. In the contact with our partners we protect your personal data with a Data Privacy Agreement.
When you sign up for our newsletter subscription you agree that we save your email address in order to regularly send you our newsletters with information or invitations to events.
We will only send you relevant information about Twister Group and TwisterTM pads, and we will never disclose your contact information to anyone outside our organization.
Your e-mail address is transferred to our service provider that sends out the email to you. We protect your personal data via a Data Privacy Agreement with our service provider. You can unsubscribe from the newsletter at any time by clicking on the link in the email from us or by contacting us via our website. This will delete your personal data.
We offer the possibility to calculate savings possible with TwisterTM pads in a transparent, online calculator at twistersavings.com. To provide this service to you, we collect the input data you provide and perform the calculation which you can then opt to transfer to you by providing an email address. Your email address will then be transferred to our service provider that will send you a fully transparent PDF savings report based on your input data to you.
We protect your personal data via a Data Privacy Agreement with our service provider. We store your data and report for a maximum of one year for service purposes only and will not share your information with any third parties. If you do not want to share your data you can remove it at any time by clicking the “Remove my data” link in the email that provided you with the full PDF savings report.